Overview
Citizens expect the same quality of customer experiences (CX) from government agencies that they receive from the private sector. So, how are agencies meeting that demand?“Improving Citizen Experience,” a new survey from NICE and the GovExec research group, reveals how agencies are creating a more customer-centric approach.For example, 80% are using CX technology to understand customer behaviors, improve internal analytics, and proactively reach out to citizens.The complimentary report covers insights on four major topics:- Technology enhancements
- Proactive communication
- Self-service options
- Knowledge management systems
