Overview
Customers want frictionless self-service experiences—and 70% of customers use self-service channels during their journey. So how do you know if your self-service meets their expectations? By giving customers a voice at the table.
Join our industry experts when they discuss how Voice of Customer can help your contact center build better interactions. You’ll learn:
- How preferences and channel availability influence non-linear customer journeys.
- How contextualized feedback can be used to understand expectations and meet self-enablement goals.
- How negative customer experiences reveal who to prioritize for digitally enabled experiences.
