Overview
Want to deliver better than average CX? Discover the best practices contact centers are following to exceed the rising expectations of today’s customers—59% say the pandemic actually raised their standards for service.
Now is definitely the time to WOW customers, because 80% say the experience a company provides is as important as the products and services it offers. Join our industry experts when they discuss how to:
- Improve CSAT and NPS
- Create fierce customer loyalty
- Remove friction from the journey
- Reduce cost to serve
