Overview
As the gig economy reshapes workforce dynamics, adapting scheduling practices becomes essential for enhancing employee satisfaction and productivity. Watch this on-demand webinar for an engaging session with NICE WFM Product Marketing Manager Andrea Matsuda, LiveVox VP of Product Management Boris Grinshpun and Doug Shaulis of PayPal as they share innovative strategies for fostering engagement through flexible scheduling.In this webinar, you will learn:- How to create schedules that meet operational demands while accommodating the diverse preferences of your workforce
- Manage multiple lines of business and examine how adherence and login times impact the efficiency of your outbound contact center
- Actionable strategies to empower employees, reduce attrition, and cultivate a more motivated team
- Gain insights onto how PayPal uses LiveVox and Workforce Management to create efficiencies
