Overview
How many hoops do your agents have to jump through to deliver great service? If the answer is ‘too many’, then you could be fostering a culture of frustration and operational inefficiency that’s not only harming your CX, but also pushing your agents towards the door.
But did you know that agent empowerment can make the world of difference? And thanks to flexible scheduling, agent self-service, smart adaptive technology, and more, there’s never been a better time to give agents more control.
Don’t know where to start? Join our webinar to hear what the experts have to say about how and where to empower agents for maximum impact.
Topics Discussed:
- How agent empowerment can improve attrition rates
- Where many CX leaders are getting it wrong
- How the latest technology can help
- Quick wins for instant results
Report: Transform your back office
See how best-in-class companies are using blended workforce engagement management software to transform their back-office operations in this report by Aberdeen.
NICE Back Office Workforce and Performance Management. The Right Tools for Total Optimization
An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience.
Absa Improve Operational Efficiency with Deep Insight to Agent Productivity
Absa wanted to gain insight into back-office performance, improve productivity and control costs.
