Greater than the sum of its parts
Unleash the power of a complete suite of applications infused with AI capabilities and digital solutions, delivering uncompromising CX in the challenging reality of flexible work environments, complex customer journeys, and rising customer expectations.
Actions Generative AI
Unlock complex data with generative business intelligence for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report.Learn more
Copilot
Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.Learn more
Workforce Management
Anticipate business demands with smarter, AI-based forecasting and scheduling that keeps SLAs up and costs down.Learn more
Quality Management
Deliver better customer experiences through streamlined processes and actionable, AI-based feedback and coaching.Learn more
Performance Management
Meet your organizational goals and keep improving, while engaging employees through personal coaching and gamification.Learn more
Interaction Recording and Management
Capture all your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance.Learn more
Supervisor Workspace
Turbocharge supervisors to make agile decisions, streamline workflows and improve performance.Learn more
Dashboard and Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.Learn more
Automated Agent Augmentation
Automatically detect automation opportunities, and effortlessly build automation processes as needed.Learn more
Interactions Hub
Experience greater peace of mind and elevate the value of your CXone suite.Learn more
Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce.Learn more
One Platform. One Experience. Total Orchestration.
CXone Mpower drives intelligent automation that redefines end-to-end customer service. On one AI platform, you can unify workflows, empower agents, and centralize knowledge to break down silos and drive service transformation at scale.Learn more"Given that WEM drives the greatest measurable impact for contact centers, it’s time for WEM requirements to be given equal priority in customer experience suite decisions."
Sheila McGee-Smithfounder and principal analyst at McGee-Smith Analytics
