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5 Reasons to Start Cloud Transformation with WEM

Overview

Cloud adoption in contact centers is accelerating—68% are already in the cloud, and 55% of on-premises users plan to transition by 2025 or later. Yet, many CX, contact center, and IT leaders take a step-by-step approach to this transformation. Aberdeen’s recent survey of 431 leaders shows that 79% of companies transitioned gradually to cloud-based contact centers.