Microsoft Teams UCaaS integration - Optimize Your CX

Seamless collaboration for faster resolutions.

Drive cross-functional productivity, agent satisfaction and improved KPIs.

Company-wide collaboration for better service.

Connected agents, connected experiences

Simplify and streamline the agent experience with an intuitive consolidated desktop that seamlessly integrates into Microsoft Teams.

Easy team collaboration, faster resolution

Access experts anywhere in your organization, in real-time, to quickly resolve complex customer interactions.

Better CX, stronger KPIs

Improve customer experiences and drive better results across your contact center with streamlined collaboration and top-notch voice services.

Flexibility and agility

Eliminate customized development and delays with this pre-built integration that deploys in hours and scales as your business needs evolve.

Easy connections, simplified collaboration.

Embedded agent

Boost agent productivity with seamless access to full contact center controls directly within Teams.

Directory & presence sync

Quickly find and connect with Teams users outside the contact center through the agent directory, for faster service and higher first contact resolution.

Customizable workspaces

Improve productivity and reduce handle time by putting the websites and apps agents need at their fingertips inside of Teams.

High-quality voice service

Reduce dropped and abandon calls with our carrier-grade voice services, delivered over a secure internet connection with Microsoft’s Direct Routing.

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