Contact Center Gamification - Optimize Your CX

Inspire Engagement, Motivation and Productivity

Create insight-driven games to drive performance and increase engagement.

Why games?

The concept of contact center gamification sets agent imaginations alight. That’s why at NICE, our games are at the forefront of our development and innovation focus.

Engagement Booster

If you want to drive employee engagement and unlock their potential - get in the game!

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"We’ve seen a decrease of 46% in average hold time, and 24% decrease in average aftercall work time, not to mention a 5% reduction in attrition. Over 90% of our agents engage with the games, and that’s a huge win for us."

JONATHON FLUCKEY
Contact Center Implementation Specialist, SKYGEN

man using mobile phone

Amplifying CX success

88% of employees at recent survey say that gamification makes them happier. Learn how to roll out a successful games strategy in your contact center.

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Optimize the employee journey for enhanced CX

With NICE gamification, you get real-time, personalized insights and scorecards together with gamification, wallboards, and a motivating virtual storefront for prizes. It’s an engaging, rewarding path to providing performance and transparency that leads better customer experiences.

Inspire improvement
Hit your goals together
Game on
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Contact Center Gamification: FAQs