Overview
The benefits of enhanced insight into employee activities are clear – improved productivity, employee experience and customer experience. But are performance managers taking full advantage of changing visibility standards, expectations and capabilities?
For this report, The Power of a 360 Performance View, 400 contact center managers and operations professionals from around the world were surveyed in an attempt to answer that question. The real-world insights we gained into the current state of performance management revealed shifting attitudes and trends, the impact of gamification, business challenges, and professional priorities.
