VaaS Whitepaper
Voice as a Service (VaaS) - Optimize Your CX
Use your contact center voice – it’s crystal clear.
Boost your voice quality and connections with global, carrier-grade, cloud-integrated voice services in 200+ countries.Cloud-native Voice, at your Service.
Connect with your customers.
With NICE CXone Voice as a Service (VaaS), you have a true all-in-one cloud connectivity provider that gives you control and transparency beyond what any carrier offers today. We are the only CCaaS provider with a money back guarantee based on a Mean Opinion Score (MOS) of 3.9 or above.Create superior omnichannel customer experiences with our ability to provide back-end elasticity for guaranteed service during peak volume, our integrated, AI-boosted IVR, and our outbound call branding and self-defined caller-id to ensure customers answer the first time.Get Datasheet
ClearChoice Pulls Customers Close with CXone
A leader in dental implants, ClearChoice selected NICE CXone for its flexibility and elasticity. Read more to see how they streamlined their service and pulled third party calls in-house.Read case studySuperior Voice Quality, Unbeatable Savings
Voice as a Service (VaaS) delivers high-quality cloud voice and data services that connect your agents and customers wherever they are. With CXone, you save money with a low latency, optimized, least-cost routing mix on a global scale. All backed by a guaranteed money-back SLA based on Mean Opinion Score of 3.9.The result: you save time and money, and your customers hear you better.
“It’s critical that we have a consistent, reliable voice quality experience. We use NICE Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”
Jeff CordellLanguageLine Solutions
