Experience Optimization (Enlighten XO) - Optimize Your CX
Purpose-built AI for digital CX.
Analyze conversations to build effective self-service and transform your digital CX.
Build smart self-service, fast.
Start with data, not a workshop
Take the guesswork out of self-service development with conversational data from voice and text interactions.Automate effective resolution faster
Prioritize the most impactful opportunities and develop new self-service capabilities.Increase self-service success
Gain valuable insights into customers’ evolving needs and take a data-driven approach to power digital CX.
Eliminate guesswork.
Powered by purpose-built AI for CX, Enlighten XO combines the largest dataset of historical conversational data with businesses’ voice and text interactions to prioritize top automation opportunities by ROI and eliminate guesswork. Data-driven self-service identifies and understands customer intents and utterances, and mirrors top-performing agents to build effective tasks and workflows across all channels.
Transform your digital CX.
Optimize digital experiences with CX insights from conversational data and reflect workflows of your top-performing agents for seamless self-service.Read WhitepaperIdentify automation opportunities and streamline work.
Realize fast results with in-depth CX insights from purpose-built AI. Optimize agent tasks, increase digital resolutions, reduce customer effort, and decrease costs by building bots that reflect top agent workflows.
Bot-agnostic
Inject intelligence to make ANY bot smart, whether it’s NICE’s, or your own.
Leverage customer language
Uncover training phrases based on real-life language for specific insights into each customer’s needs to accelerate self-service time-to-value.
Optimize agent tasks
Train your bots to resolve intents the same way as your best agents so you resolve more interactions in self-service.
