Does Your Bot Have What It Takes for Impressive CX - How to Build Smart Bots with Enlighten XO

Overview

How often have you been stuck with a bot that doesn't understand your needs and then sent to a voice interaction you hoped to avoid? In today's fast-paced digital world, self-service interactions are often customers' first impression of a brand; unfortunately, customers are often less than impressed.

With all the web pages, bots, and digital channels you have today, why are so many customers looking to bypass bots, skip over web resources, and still need to contact a live agent?

Traditionally, self-service applications have been built based on considerable guesswork – and there's a better way. From conversational data, businesses are transforming with smart digital that understands why customers reach out, how customers ask questions, what successful agents do to resolve needs, and the optimal workflow to maximize resolutions and customer sentiment.

Join this session for a demo of Enlighten XO to learn: