Optimize customer journeys.
Detect friction automatically
Identify bottlenecks in self-service interactions and course correct for continuous improvement.Deliver frustration-free experiences
Reduce customer effort and empower customers to help themselves.Optimize routing, every time
Reduce escalations, callbacks and repetitive requests.Deliver a superior experience
Optimize bot performance with actionable real-time insights on customer conversations.
Self-service reimagined
Self-Service Analytics automatically identifies friction points in self-service journeys so you can boost containment rates and CSAT. Quickly find adverse patterns in your IVR paths with simple dashboards. Flexible visualization capabilities allow you to identify where containment issues are occurring, such as frequent agent transfers and abandoned conversations. Implement improvements and track changes to see trends and impact over time. Continuously refine self-service journeys to provide faster, more accurate service.Get datasheet
Elevate self-service with data-driven automation.
Enable smarter conversational AI quickly, with no developer resources, to improve key business metrics.Read Metrigy white paperActionable real-time insights.
CXone Bot Builder allows you to rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels. Go beyond maintenance and optimize your bot with real-time data and insights into your bot's performance and your customers' journeys.
Real-time data
Gain insight into customer conversation data such as escalated or abandoned conversations, message volumes, engagement rates, and more.
