NICE Real-Time Interaction Guidance
Datasheets
Datasheets
For many Contact Centers their IVR is a blind spot, as they don’t have the capability to analyze the customer journey within the IVR to spot where negative experiences are occurring. CXone Self Service Analytics helps you gain visibility by using key Interactive Voice Response (IVR) insights to identify patterns that impact call containment, such as call drop offs and frequent agent transfers, to help you increase containment and reduce customer effort.
