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AI for every CX need
Enlighten AI for CX solutions have your operations, your agents, and your customers covered across the end-to-end customer journey—from optimizing self-service and matching the best agents to callers, to automating notetaking and identifying and acting on sentiment trends—you’ll optimize operations, improve agent engagement, and increase customer satisfaction.
Enlighten AI means smarter CX.
Proven and purpose-built, Enlighten AI is embedded across the platform to easily operationalize and deliver immediate impact – from smarter routing and sentiment analysis, to automated agent notetaking and analytics that pinpoint the best automation opportunities using the power of generative AI.
“Enlighten can tell me where to focus. We improved our customer satisfaction by 13% in 60 days across 1,000 agents. It is truly amazing what data and Enlighten AI can do to achieve those results.”
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.
Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.
