Omnichannel Agent Desktop - Optimize Your CX

Agent Desktop: Complete, unified & AI-powered.

Consolidated agent experience for fast, personalized service.

Empower agents before, during and after interactions.

Right tools – right time

Agents have a complete picture of the customer journey with visibility of data across any source. A dynamic agent workspace that provides exactly the right tools and coaching, in the moment - when it counts.

“With CXone Performance Management dashboards, agents can see their important KPIs in real-time. We’ve also built dashboards for directors and managers – they get a higher-level view of arrival patterns, performance, and a real-time view of how their agents are doing.”

David Ernest
Manager, Contact Center Technology, Sunrun

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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