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  • LAN(Local Area Network:ローカル・エリア・ネットワーク)

What is a Local Area Network (LAN)?

A local area network (LAN) connects computers and other technical devices typically within a small area such as an office building or a house. The connections are made with ethernet cables or via WiFi. Devices that are on the local area network (LAN) may include desktop computers, printers, servers, storage devices, cameras, and more.

Primary benefits of having a local area network are security, resource sharing and data access. For example, if a printer is on the local area network (LAN), multiple people can print to it, eliminating the need for each person to have their own printer. Additionally, LANs enable file sharing and access to locally hosted applications. A user could log into any networked workstation and access files that are on a networked server.

Larger networks, such as those that connect multiple local area networks together, are called wide area networks (WANs). It's common to see WANs in large corporations with offices in multiple cities. Each office will have their own local area network (LAN) joined by a WAN.

How NICE can help

NICE is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:

  • Modern ACD providing digital first omnichannel routing and increased business agility
  • Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
  • Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
  • Omnichannel customer journey management

CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.

NICEによるCX向上支援

NICE CXoneは、チャネル、データ、アプリケーション、ナレッジを1つのプラットフォームに集約し、CXをダイナミックに向上させる、インタラクション中心のプラットフォームです。

NICE CXoneは、規模を問わず世界中の企業で導入され、卓越したCXの実現を支援しています。クラウドネイティブのプラットフォームは、企業のニーズに合わせて柔軟に機能を追加、拡張することが可能で、コールセンターの運営を総合的に支援するよう設計されています。

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