Enterprise Connect 2025: What Leaders Can Expect from This Year’s Customer Service Showcase

Get ready for Enterprise Connect 2025, happening March 17-20 at the Gaylord Palms in Orlando, Florida! Celebrating 35 years as the must-attend event for enterprise leaders, this year’s conference is all about uncovering the latest opportunities to drive real value through cutting-edge technologies.

This year, NICE is bringing its A-game to Booth #911, proving that the future of AI-powered customer service automation is already here with interactive demos, thrilling product announcements, and expert-led sessions.

We will be kicking off the week by unveiling a groundbreaking AI innovation that connects and automates customer service workflows—from intent to fulfilment —like never before. This new solution will be available to demo at our booth. Our AI experts will also hosting interactive demos of CXone Mpower and its suite of proven game-changing solutions including Copilot, Autopilot, Actions, Autosummary and more.

“We’re in the midst of a once-in-a-career opportunity to cut costs with AI that actually works,” said Einat Weiss, CMO at NICE. “To maximize ROI, enterprises need platforms built for AI—not just an add-on. At Enterprise Connect, we’ll showcase how CXone Mpower, the industry’s leading AI platform for customer service, is already driving real value and unveil an industry-first in customer service automation that will elevate both operations and experiences.”

We will also be participating in several expert panels, exploring how AI-driven automation can skyrocket CSAT and cut costs at enterprise scale, including:

• Monday, March 17 | 8:00 AM – 8:45 AM – Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions with Justin Robbins (Metric Sherpa) and NICE’s Elizabeth Tobey.
• Monday, March 17 | 10:00 AM – 10:45 AM – Can Journey Analytics Drive Digital Channel Success? with Nicolas de Kouchkovsky (CaCube Consulting) and NICE’s Andy Traba.
• Tuesday, March 18 | 11:30 AM – 12:15 PM – Orchestrating Workflows Beyond the Contact Center with NICE’s Brian Mistretta
• Tuesday, March 18 | 4:00 PM – 4:20 PM – CXone Mpower Customer Service AI Solution Spotlight with NICE’s Rob Lucchesi
• Wednesday, March 19 | 8:00 AM – 8:45 AM – Customer Interface of the Future: How Gen AI Supercharges Conversational AI with Mila D'Antonio (Omdia) and NICE’s Jennifer Wilson.
• Wednesday, March 19 | 10:25 AM – 11:05 AM – Keynote Panel: Have CCaaS Decisions Become CX Platform Decisions? with Sheila McGee-Smith (McGee-Smith Analytics) and NICE’s Barry Cooper

But that’s not all! We've lined up some exciting activities to make your experience even more enjoyable. Indulge in delicious donuts throughout the day on Tuesday and Wednesday and join us for a fun-filled Booth Crawl on Tuesday, where our AI experts are available to chat over craft beer, chips, and dips. Plus, don’t miss the chance to snap some AI-inspired photos with Rosie the Robot, who will be at our booth on both days—perfect for your next social media moment!

For those tuning in from afar, we’ll also be launching our bold digital campaign, “Future You is Dynamite”, showcasing how CXone Mpower can help transform your customer service operations and leadership. This will be launching on YouTube on Monday.

Can’t make it to Florida? No worries! Keep up with the latest from Enterprise Connect and learn more about how NICE is revolutionizing customer service with AI and automation via our LinkedIn.

Visit us at Booth #911 and let’s shape the future of customer service together!