Contact center software solutions for Enterprise - Transform Your CX

Create experiences that raise the bar, and set your call center apart.

How do you build a brand that customers love for life?
With technology that delivers exceptional experiences.

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Delivering experiences. Building relationships.

Struggling to balance cost and customer experience in your contact center? You can achieve both. Start your transformation today with cloud based contact center software solutions.

Control costs

Control costs

30% reduction in average handle time

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Make customers happier

Make customers happier

30% reduction in abandon rate

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Grow faster

Grow faster

350% ROI on Contact Center Investment

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Work efficiently

Work efficiently

64% increase in customer calls during peak seasons — boosting revenue

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The industry leader for a reason. Several, actually.

You love caring for your customers. We love building the technology to help you do it. Simple. Powerful. Flexible. There’s a reason CXone Mpower is the industry leader.

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Secure. Simple. Scalable. Stable.

Whether you’re just starting or rolling out a large-scale multi-site and multi-national deployment, CXone Mpower gives you the security and reliability you need—with plenty of room to grow.

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Get smarter with integrated AI.

CXone Mpower comes with advanced artificial intelligence built right into your operations, so your agents, customers, and supervisors turn insights into smarter, more efficient work.

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Easy integrations and limitless Innovation.

Our open API-based platform means you can easily integrate any enterprise app or build your own innovative apps.

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Do it all with CXone Mpower.

CXone Mpower is the only call center solution software for enterprises that unifies omnichannel routing, analytics, workforce optimization, automation and AI on an open cloud platform.

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Related industries

Move to the cloud with confidence, move to the cloud with a Leader - Nice named a 9x Leader in Magic Quadrant™ for CCaaS

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE named a 9X Leader in Gartner Magic Quadrant

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Company facts

Industry’s best service level agreement of 99.99%

500+ patents

Used by 1M+ cloud contact center agents

Serving 85 of Fortune 100 clients

Used in 150+ countries

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It’s your goal. We’re here to help you achieve it.

CXsuccess gives you access to the experts, processes, and tools you need to set up, onboard, and reach every single one of your goals.

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.