Business VRS

Where technology meets transformation.  

Accelerate value and transform the customer experience with business strategy, change management and optimization experts.

Translate CX strategy to digital capability.

Lead with expertise

From guided ideation and configuration to user enablement and adoption, seasoned experts lead the way.

Achieve operational excellence

Identify, prioritize and enable process excellence while equipping your team to sustain and grow success.

Increase ROI, lower TCO

Harness ongoing value with business insights, actioned and implemented.

From blah to bazinga.

Get the most out of your world-class CX solution. The industry’s best and brightest target your business objectives with masterful design and expert configuration of your CX solution. Operational best practices and organizational change management provide a solid foundation for business process integration and successful adoption.

Post-launch, NICE remains side-by-side with you. We perform health checks, verify feature utilization, share business insights, and substantiate your results with data.

Overcome barriers to transformation.

Learn about 9 common barriers to transformation like resistance to the pace of change and conflicting agendas—and how to overcome these challenges.

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Avios’ agents happier after move to Cloud

VRS helps 20-year NICE WFM client create flexible scheduling and happier agents.

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“NICE was the obvious partner for our digital transformation. With their acumen, we’ve achieved nearly $1.8 Million in annual benefit for voice and are targeting $800,000 in annual savings for digital. These are impressive results benefiting us, our customers and business partners.”

Rebecca Eclipse
EVP & Chief Customer Experience Officer, Globe Telecom

A surprising scope of services to enable, expedite and elevate CX excellence.

Performance benchmarking

Compare your performance to industry peers before and after launch so you’ll know where to aim and have proof of improvement results.

Solution configuration

Forging a new trail can be great, but when it comes to solution configuration? You’ll get a better build faster with NICE’s experts.

Process optimization

Unbiased analysis and expert advisory to match the ideal business processes for your NICE solution suite to your operating model.

Change management

Organization Change Management plans for careful cutovers, timely communication, user enablement, avid adoption and accountability.

User enablement

Master knowledge transfer with traditional and refresher training, adoption acceleration, JIT course corrections and bespoke workshops.

Business insights & analytics

Discover areas of opportunity and anticipate risk-and-reward outcomes of your business decisions with expert business insights.

Do more with less.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.