Business VRS
Where technology meets transformation.
Accelerate value and transform the customer experience with business strategy, change management and optimization experts.Translate CX strategy to digital capability.
Lead with expertise
From guided ideation and configuration to user enablement and adoption, seasoned experts lead the way.Achieve operational excellence
Identify, prioritize and enable process excellence while equipping your team to sustain and grow success.Increase ROI, lower TCO
Harness ongoing value with business insights, actioned and implemented.From blah to bazinga.
Get the most out of your world-class CX solution. The industry’s best and brightest target your business objectives with masterful design and expert configuration of your CX solution. Operational best practices and organizational change management provide a solid foundation for business process integration and successful adoption.Post-launch, NICE remains side-by-side with you. We perform health checks, verify feature utilization, share business insights, and substantiate your results with data.
Overcome barriers to transformation.
Learn about 9 common barriers to transformation like resistance to the pace of change and conflicting agendas—and how to overcome these challenges.Get ebook
Avios’ agents happier after move to Cloud
VRS helps 20-year NICE WFM client create flexible scheduling and happier agents.Learn more“NICE was the obvious partner for our digital transformation. With their acumen, we’ve achieved nearly $1.8 Million in annual benefit for voice and are targeting $800,000 in annual savings for digital. These are impressive results benefiting us, our customers and business partners.”
Rebecca EclipseEVP & Chief Customer Experience Officer, Globe Telecom
