Advanced services

Customer-centric solution engineering.

Close the technology achievement gap with custom configurations and reports that amplify the positive impacts of change.

Technical expertise across all NICE domains.

Every feature, every function

As highly-skilled developers with deep knowledge of every NICE product, we’re able to deliver custom solutions for your business.

Custom solutions

We’re your go-to source for custom integrations, custom development of reports and dashboards and API consulting.

Global ownership

We work across the globe with end-to-end ownership of discovery, design, development, implementation and validation.

Don’t just dream it, do it!

Have you got an idea or do you want to explore what’s possible with your NICE solution? Our NICE technical consultants can help you flesh-out your idea, detail additional possibilities and, of course, help you achieve your vision.

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Comprehensive, end-to-end solutions and scalable services.

We build custom overlays and unique uses cases for all NICE products, and for customers in every industry. Our platform expertise speeds development, so you can be up and running faster with an application customized for your unique needs.

Technical consulting

Expert guidance focused on technical changes, improvements to align with changing business or operational processes.

Comprehensive health checks

Essential and comprehensive analysis, ensuring solution alignment with your business goals & overall system wellness.

BI reporting

New or enhanced custom reports for you NICE solutions, available in multiple BI platforms.

Customized solutions

Customize your NICE solutions, including custom developed tools and automation.

Cross-platform integrations

Consulting and development support to integrate NICE solutions with other platforms.

API consulting

Understand necessary code changes for your existing systems and get development support as you build integrations.

NICE solution customization

We offer a full range of workforce management services to maximize value including: data migration, health checks, historical interval conversion, data exchange consulting, user migration and custom report building. We also develop and implement automated connectors between NICE workforce management and 3rd-party systems for seamless data flow with custom ACD connectors (real-time and historical) and custom SmartSync integrations.

The technical complexities related to audio, digital interactions, recording and compliance are vast, so we offer a comprehensive set of services to aid customization and advanced MAC. We can help with audio migration, decommissioning, historical encryption, extension automation, on-going call injection, business data integration, reporting and more to help customize. On the moves, adds, changes (MAC) side, we can help you make MAC more efficient, conduct health checks and deliver sentinel consulting.

Whether you need to connect quality management to your existing (non-NICE) recording platform or you want to add custom reports or dashboards to our already comprehensive quality and interaction reporting packages, we can help! We’re also available for health checks and to fine-tune monitoring and alarms to better align with your unique business practices.

Your source for custom business intelligence reports related to real-time activity monitoring, agent utilization and productivity.

If you want to integrate customer feedback with additional systems and outside of standardly available communication protocols, we offer design and development to enable this connectivity.

Related services

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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