Overview
Learn how your business can meet – or exceed – today's expectations by leveraging AI-driven technology that measures customer sentiment across all interactions and helps improve agent behaviors, resulting in increased customer satisfaction. Unlock the insights from your CX data and learn how to apply AI to drive process improvement opportunities; increase sales effectiveness, and more.
During this webinar, attendees will learn how NICE Enlighten AI can help you with these objectives:
- Gaining an improved understanding of customer intents and ability to track over time
- Understanding how specific agent behaviors can improve CSAT, resulting in lower handle times, fewer repeat calls
- Improving agent selling skills via skills-based coaching
- Applying real-time guidance to agent interactions for optimal outcomes
