Overview
Aberdeen Strategy & Research recently surveyed leading back office and CX leaders to observe how top performing firms manage their back office and customer service operations. The results revealed that almost one out of five conversations in the contact center are related to back-office issues. In fact, when asked about their top objectives driving their back office activities, companies reported improving CX along with improvement in cost and efficiency. Join this webinar to learn:
- Top Priorities Driving Back Office Transformation in 2024 & Beyond
- The ROI of Blending WEM Resources Between Back Office & Contact Center
- How to Maximize Back Office Outcomes with WEM - Real-life Success Stories
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