Overview
Is your organization having difficulty crossing the threshold from delivering simply “good” experiences to “exceptional” ones? Adopting purpose-built AI for customer experience is the key to generating success for your brand. We have the results to prove it. Discover the power and capacity of generative AI and machine learning, coupled with the world’s most extensive CX data set and security guardrails, for truly remarkable customer experiences.
This infographic provides a quick guide on how to optimize AI solutions to best suit your business needs and drive results. AI is transforming the way organizations deliver CX for increased customer satisfaction, improved agent performance, higher operational efficiency, and significant cost savings. Pre-built AI models embedded into advanced CX applications can provide your organization with the ultimate integrated CX AI platform to produce proven results.
With an all-encompassing CX platform, your company can:
- Manage and orchestrate 100% of interactions on a single platform
- Deliver a seamless CX for every type of conversation—from voice to chatbots and social
- Streamline operations and eliminate the need for complex integrations
- Achieve maximum efficiency and savings with the power of AI for CX and machine learning
Marriott Consolidates Tech Stack and Gains Powerful Interoperability with CXone
After an extensive requirement gathering, RFP, and implementation process, Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile, and costly.
CCW Special Report: Master the Complexity of Today’s Customer Experience Conversations
Given the rise in customer expectations, new hyper-advanced technology, and ever-evolving metrics, consistently delivering exceptional customer experiences (CX) has only become more complicated.
The State of AI in the Contact Center Research Report
How AI is used in contact centers is changing at incredible speed, and these changes require contact center leaders to understand how these tools and capabilities can help optimize productivity, costs, and both the customer and agent experiences.