Millions of citizens aren’t getting critical government healthcare assistance because they’re uninformed or enrollment is too difficult. A Forrester study also found that the quality of government citizen experiences is declining.
Agencies are solving those issues by delivering proactive personalized customer experiences (CX) with NICE CXone, the world’s #1 cloud native interaction-centric platform.
Using CXone, San Diego County’s Health and Human Services boost citizen satisfaction by 445% and reduced average wait time by 93%.
Read this eBook to learn how you can support healthcare access with solutions that:
Leverage new technologies to provide better digital experiences
Meet citizens where they are and tailoring CX to their unique needs
Offer human-like self-service with AI-driven chatbots and virtual assistants
Provide tools for users with disabilities or those who aren’t tech-savvy
Balance workloads across different agents and locations during peak periods
Transform public health services for improved citizen experiences
