CXone Mpower Supervisor: The One-Stop-Shop for Your Supervisors’ Daily Management Needs

Overview

Empower supervisors with a purpose-built workspace that centralizes everything they need to lead with speed, clarity, and confidence. The CXone Mpower Supervisor Application provides real-time visibility into team performance across voice and digital channels, helping supervisors react swiftly, coach effectively, and make data-driven decisions on the spot. With live analytics, intelligent alerts, and seamless interaction monitoring, this all-in-one solution simplifies daily supervision and amplifies impact—so supervisors can focus where they’re needed most.