Overview
Employee experience is one of the leading Business Indicators in 2022 which, combined with the pressing need to move from attrition to retention, makes Performance Management a business-critical solution for every organization's toolbox. In this webinar, learn to:
- REVEAL and pinpoint the insights that will take your contact center's performance to the next level. Holistically aggregate performance indicators from a variety of data sources to align and measure KPIs at all levels of the organization.
- IMPROVE performance with targeted and personalized coaching sessions which are derived from data driven insights. Empower your supervisors to proactively coach, and enhance their coaching methods.
- ENGAGE, motivative and assist your people towards achieving success with gamification.