Overview
High bounce rates. Abandoned carts. Declining shopper loyalty. Subscription churn.
Retailers face mounting challenges as consumer expectations rise. The good news? Small, strategic interventions at key moments in the customer journey can drive significant impact.
Join NICE for an in-depth look at how AI-driven journey orchestration enhances customer engagement at scale. Hear from our retail experts as we walk through a modern retail customer journey and showcase real-world AI applications, including:
- Proactively engaging consumers using AI-driven journey triggers for personalized, scalable interactions.
- Leveraging predictive analytics to identify and address friction points.
- Automating complex customer journeys through intuitive, scalable solutions.
