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Overview

Help your contact center agents succeed in an environment of increasing complexity and constant change. In just 60 minutes, you’ll come away with strategies that’ll have your team:

Handling more channels than ever before— and providing a frictionless experience across them.

Delivering hyper-personalized experiences.

Dealing with customers when emotions are running high and patience is running low.

Making decisions in real-time and resolving customer issues ASAP.