Patient-provider interactions occur across a variety of voice and digital touchpoints. How can that data better inform future interactions? How can it enable employees to better address patient needs? Marcus Garcia, VP Healthcare at NICE, will share recent research and explore the way organizations can leverage AI to deliver “always on” care by streamlining workflows and enhancing patient engagement to ultimately drive better healthcare outcomes. We’ll also discuss challenges of lagging adoption and risks of malicious AI. Discover how AI, automation, and patient-centric care are revolutionizing the way providers deliver care. Key learnings include:
- How to ensure AI guardrails make AI safe for use in patient interactions
- How AI-powered interactions protect staff time and better serve patients
- How to maximize value of data collection and insights to better serve patients