Overview
Discover how contact centers are navigating the challenge of delivering excellence within budget constraints, while meeting evolving employee expectations. Learn about the critical importance of understanding and optimizing agent tasks, and how a holistic approach across people, process, and technology pillars is essential for success in today's dynamic landscape. Explore the transformative power of next-gen technologies such as generative AI, performance analytics, and process intelligence in elevating contact centers into advanced CX hubs.During the webinar, we'll delve into crucial topics such as:- Key business priorities for contact center leaders
- Characteristics of a future-ready contact center
- Leveraging next-gen technologies for CX center transformation
- Overcoming barriers and implementing technologies at scale
