Playvox Workforce Engagement Management

Overview

Transform your customer service operations into a hub of efficiency, effectiveness and engagement by integrating your CRM platform. Easily forecast, schedule and plan out various scenarios for optimal capacity to minimize wait times and delight customers. Improve agent productivity by providing real-time metrics and eliminate context switching. Identify trends and prioritize the data you review, while also motivating and engaging agents through recognition and badges. Playvox empowers your workforce to drive stronger customer experiences.