Overview
As companies struggle to engage remote and hybrid workers, the use of gamification is increasing across industries. When implemented successfully, gamification for employees can generate impactful results across an organization and drive employee satisfaction and loyalty. In fact, a recent study found that 89% of remote workers think they would be more productive at work if it were more game-like, and 88% say that gamification makes them happier while at work. In this playbook, you'll learn actionable insights to roll out a gamification strategy in your contact center.