White Papers

NICE Back Office Workforce and Performance Management. The Right Tools for Total Optimization

Overview

An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience. And for a healthy and productive back office, a best-of-breed workforce management system is becoming increasingly recognized as a necessity. Integrated with Desktop Discovery, such a back office solution also provides actionable insight into changing work volumes and actual employee productivity – and the capability to forecast accordingly.

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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