CXone Mpower Platform & Reliability and Uptime 99.99% Uptime
Overview
NICE CXone maintains a 99.99% uptime to fortify your Business Continuity strategy within a highly reliable environment. This ensures a robust performance with virtually no downtime for maintenance windows. With this level of reliability, you can:
Safeguard against call or session losses caused by contact center infrastructure failures.
Protect vital company data through consistent backups and flexible data storage options.
Execute Business Continuity plans in the contact center confidently, leveraging redundancies and failover strategies.
Experience transparent failover processes without disruptions to active or queued sessions or calls. This commitment to uninterrupted service enhances the overall resilience and dependability of your operations.
