Overview
Customers are talking, chatting, emailing, searching, posting – and more - are you meeting them at every turn? For customers’ rapidly increasing expectations, contact center technology is transforming to meet customers at any time, on any channel.
Critical to meeting the dynamic, rapidly increasing expectations of today’s “everywhere” customers, AI and analytics take a critical role to help contact centers listen beyond voice channels to gather insights for frictionless experiences. Join us to learn:
- How to use AI and analytics to ensure your CX is everywhere ready
- Why the gap between “best” and “average” CX will be greater than ever
- How consumers’ perspectives for CX are shifting to favor digital – and what you can do to wow them at “first site
