Improving the Citizen Experience Using AI for CX

Overview

Government agencies are under increasing pressure to improve citizen experiences, make operations more efficient, and achieve better outcomes—all within tightly constrained budgets and regulatory requirements. Today's leading federal, state, and local agencies are achieving these goals with the help of AI purpose-built for CX.

In this report, Metrigy outlines how innovative FED/SLED organizations are improving their citizen experience with AI for CX.