IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment

Overview

This document is IDC’s inaugural MarketScape for conversational intelligence (CI) and analytics. When IDC first began conducting MarketScapes around a related area — conversational AI build platforms, which are used for building, deploying, and managing virtual assistants and other conversational AI applications — in 2021, many organizations were just beginning to understand the importance of conversational intelligence and analytics.