Overview
Artificial intelligence (AI) is rapidly transforming customer interactions, but with so many options for its application, how do you know what to prioritize and what makes sense financially?
In this webinar, Metrigy CEO and Principal Analyst, Robin Gareiss, will share real-world research data on how to prioritize and apply AI to customer interactions to produce maximum efficiency. NICE Director of Product Marketing, Brian Mistretta, will also share how customers are leveraging AI today to improve their customer experience.
Gather insight as experts cover:
- What the digital customer journey does to amplify your company’s ability to automate and expedite transactional requests
- How AI helps with containment, self-service, and agent productivity
- Moving forward, the truly transformational changes that could take place more broadly in the workplace