Checklist: Managing Work-from-Home Agents
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How to Manage the Remote and Hybrid Workforce
White Papers
There are many reasons companies transition to a work-from-home and hybrid model. Regardless of the reason for the shift, making the move to work-from-home full-time or in a hybrid model can reap many benefits for employees and organizations alike, but it does come with its workforce management challenges. This eBook specifically provides tips and best practices for workforce management in a remote and hybrid contact center.
