Overview
Join us to dive into the transformative journey from reactive to proactive customer engagement strategies empowered by AI. Explore the unique advantages of diverse outbound use cases, the operational efficiencies of a unified platform and strategies for seamless integration of both agent-assisted and automated approaches. Uncover actionable insights to elevate CX, harness the power of AI effectively and drive superior business outcomes through proactive outreach.
Here's what we'll cover:
- Unlocking the power of outbound: exploring different use cases and their benefits.
- Streamlining operations with a unified platform: the advantages of consolidation.
- Striking the balance: integrating agent-assisted and automated approaches for optimal results.
Meet the Experts:
Annette Miesbach, Product Marketing Manager at NICE
Catherine Brinkman, VP of Client Experience, Global Trainer at Dale Carnegie Training
Don't miss out on this opportunity to unlock the key to maximizing the potential of your customer engagement strategy!
Ultimate Survival Guide for Transforming Reactive Service into a Proactive Experience
Research by Salesforce shows that 45% of customers will switch brands if companies don’t actively anticipate their needs.
Generate Customer Loyalty and Boost Your Finances.
This report from Aberdeen defines the role of proactive outreach in modern CX activities and illustrates the business impact it has on CX, operational and financial performance results.
Assist call center agents and enable proactive customer service with knowledge management
Customers expect effortless and quick service. When they connect to an agent, they want someone who can resolve their issue the first time. And call center agents can deliver instant gratification if they have to spend time digging through information and various systems to find the answer.