How Smart Self-Service Improves Digital CX and Lowers Costs

Overview

Presenting:
Omer Minkara
VP & Principal Analyst
Aberdeen

Andy Traba
Director of Product Marketing
NICE

Consumers’ preferences for self-service continue to rise. Meanwhile, Aberdeen’s research shows that brands struggle to optimize self-service experiences to keep up with changing customer behavior and expectations. With smarter self-service, leading contact centers in Aberdeen’s research realize 37% greater success in issue resolution, while reporting significant growth in CX results and operational efficiency gains. Join this webinar to learn: