CXone Transforms Contact Center Operations for Horizon Power Resulting in Exceptional Experiences

Overview

Horizon Power needed a cloud-based, omnichannel contact center solution that would let its contact center agents respond to customers in their preferred channel regardless of location, while simultaneously continuing to support in-person interactions. Implementing CXone has empowered Horizon Power to expand its capabilities to deliver contact center activity outside of the traditional contact center model and transition to a comprehensive digital platform.