Overview
For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements.
Explore research-backed insights on how technology can help address constituent experience challenges in this 30-minute on-demand webinar hosted by Government Technology and NICE.
You’ll learn:
- What’s working well for government agencies - Where they are on par with the private sector, and where they need improvements
- How to use and apply advanced CX technologies, including AI, automation and analytics
- How resident feedback and insights can help fine-tune your CX strategy
