Overview
Workforce management (WFM) solutions can help contact centers not only manage intraday change but also understand and combat quiet quitting. CXone Workforce Management (WFM) helps managers and supervisors keep an eye on what’s going on in the contact center on any given day—and take steps to re-engage the employees who are so critical to delivering a great customer experience.This guide provides a general description of the CXone WFM’s intraday management and real-time adherence (RTA) functionality and a collection of suggestions to address common scenarios during usage.
