Fifth Third Bank Video Testimonial - Choosing Enlighten AI

Overview

For years, Fifth Third Bank was struggling to find out why customers were calling and how they could improve their experience. Using Enlighten AI for Customer Satisfaction, they were better able to measure CSAT using sentiment analysis on every call. They also now provide better feedback to over 700 agents on their soft-skill behaviors which impact customer satisfaction. Watch this video on why Fifth Third chose Enlighten AI.