FedRamp Case Study

Overview

Discover how a government agency leveraged FedRAMP-compliant solutions to enhance citizen feedback collection. By installing an in-person kiosk station, they enabled immediate post-contact surveys, ensuring real-time insights into service quality and customer satisfaction.

Key Takeaways:

• Seamless Post-Interaction Feedback: Citizens could complete surveys immediately after their interaction, providing accurate and timely insights.
• Enhanced Data Security & Compliance: The kiosk system met FedRAMP security standards, ensuring the protection of sensitive citizen data.
• Improved Service Quality Monitoring: Real-time feedback allowed the agency to quickly identify service gaps and make necessary improvements.
• Increased Citizen Engagement: The in-person kiosk encouraged higher participation rates compared to traditional survey methods.
• Actionable Insights for Policy & Training: The collected data helped refine training programs and enhance overall service efficiency.

Why Read This Case Study?

• Learn how real-time citizen feedback improves public sector service quality.
• See how FedRAMP compliance ensures security and trust in feedback collection.
• Discover the impact of immediate survey responses on performance monitoring and decision-making.

Get the Case Study

Explore how this agency transformed citizen engagement with secure, real-time feedback collection.