Overview
Originally founded in France, Danone is a global health food company. With its Nutricia and Waters product lines, Danone is an established food and beverage brand name in Brazil. This contact center serves the company’s reseller and distributor partners in Brazil and handles complex questions and issues. They needed tools that provide consistent access and support, especially for newly remote teams. Implementing NICE CXone ultimately helped the Danone Brazil contact center shave days off the time it spends onboarding each employee and strengthen its reporting processes.