CXone Mpower Orchestrator

Overview

NICE CXone Mpower Orchestrator is the first intelligent command center for customer service, analyzing, unifying, optimizing, and automating workflows across the entire enterprise. Orchestrator goes beyond traditional analytics or automation tools that create silos. Orchestrator provides real-time visibility, AI-powered insights, and end-to-end workflow orchestration—empowering organizations to streamline operations, reduce costs, and deliver exceptional customer experiences.

Remediating issues and expediting outcomes to exceed customers’ expectations is difficult, especially when you’re trying to connect the dots between data, applications, and cross-functional teams. Let’s face it, if you have a broken process in shipping or billing, your front office can’t overcome that issue and your brand suffers. What if your customer service workflows connected your front-office, mid-office and back-office instantly providing faster resolution?

For any organization, large or small, there are many systems and data integrations employed to handle workflows from inception to completion, such as CCaaS, ERP, logistics, ticketing, ordering, inventory management, CRM and more. Each of those systems plays an important role in executing tasks that make up workflow processes. As a leader in interaction management, NICE excels at handling complexities far beyond the contact center applying the same intelligence and automation that support seamless customer engagements to the execution of front, middle and back-office processes.